Hettie is the AI voice behind after-hours phone cover for home care agencies in County Leitrim: it answers your line every night, in your agency's name, and passes anything urgent to your on-call team at once.
In County Leitrim, 6,573 of the 35,199 residents are 65 or over (18.7%), 21.5% more than in 2016, and the rise is close to the national rise of 22%. County Leitrim is 14th of the 26 counties for growth in the 65+ population. 32.2% of people aged 65 and over in private households in County Leitrim live alone (2,015 people), 6.3 points above the national 25.9%.
For HSE purposes the county belongs to HSE West and North West and the Sligo, Leitrim, South Donegal, West Cavan Integrated Health Area. For HSE home support, the office to know in County Leitrim is Leitrim: Leitrim Road, Carrick-on-Shannon N41 XC59, telephone 071 965 0340. At night the out-of-hours GP service is Nowdoc.
Our research lists 2 home care provider offices in County Leitrim, from 2 names. HSE-approved names on the list include Homeassist Healthcare. On the HSE hospital list, the acute sites for County Leitrim are Sligo University Hospital and Roscommon University Hospital. For palliative care, see Sligo and Leitrim Community Specialist Palliative Care Team.
The county page links to Carrick-on-Shannon, which had 4,743 people at Census 2022 and is the only town here with its own page so far. Agencies rarely stop at a town boundary, so one number and one set of rules can follow the rota across the county.
Sources: CSO, age by county and city (FY006B); CSO, over-65s living alone (FY010B); HSE health regions; HSE hospital list; HSE home support listing, Leitrim; Palliative care listing: Sligo and Leitrim Community Specialist Palliative Care Team; Out-of-hours GP co-op: Nowdoc; provider counts from HSE: choosing an approved provider; HCCI Find Care Near Me (Hettie research, 14 to 15 October 2026, not an official register; the providers named have no relationship with Hettie). Checked 16 October 2026.
Each page pulls together the local figures for one settlement: older population, nearest hospitals, HSE office and out-of-hours GP cover.
Five modules across the care journey. Start with the after-hours line and add the rest when you are ready.
Every call to your office answered in your agency's name, with urgent and emergency calls put through to a person at minute 0.
€2 per active patient per month; up to 50 patients for €99 a month
Read more about After-hours CoverageNew clients, their families and your care team ready for a good first visit, before anyone knocks on the door.
Included in the During care package
Read more about Welcome CallsRegular check-ins with everyone on your books, so unhappiness reaches you while there is still time to put it right.
Included in the During care package
Read more about Patient SatisfactionTomorrow's visits confirmed and timing passed on in both directions, so clients know when their carer is coming.
Included in the During care package
Read more about Visit CoordinationCalls after a package ends or a hospital stay, to hear early when things start to slip.
€3 per active patient per month, 8 completed calls per patient included
Read more about Post-Discharge Follow-upNo setup fee, no contract, and a €99 Starter for agencies with up to 50 active patients. Full terms on the pricing page. Hospices have their own page: Hettie for hospices.
people aged 65 and over in County Leitrim at Census 2022, up 21.5% on 2016
home care provider offices in County Leitrim on Hettie's October 2026 list, from 2 names
people receiving HSE home support at the end of 2025
Also nationally: 5,286 people assessed for home support and waiting for a carer in May 2026, and 22% growth in people aged 65 and over between 2016 and 2022. Sources: HSE reply to PQ 5691/26, 6 Feb 2026; HSE reply to PQ 54735/26, 24 Jul 2026; CSO Census 2022, Population Changes; county figure calculated from CSO Census 2022, table FY006B; provider count from HSE: choosing an approved provider; HCCI Find Care Near Me.
Hettie is on the provider's side of the arrangement: the HSE offices commission home support hours, and your agency delivers them; Hettie takes no referrals from the offices and does not alter the hours they commission. The HSE Home Support Office for the county is Leitrim, at Leitrim Road, Carrick-on-Shannon N41 XC59, telephone 071 965 0340 or 071 965 0315; it answers your line out of hours, makes welcome and satisfaction calls to your clients, and writes up every call so you have a record to show the HSE or HIQA.
Hettie answers first, in your agency's name, and says it is an automated assistant; information and attention calls go into your morning summary. Urgent and emergency calls reach a person at minute 0: an urgent call is transferred live to your on-call nurse or manager, and for an emergency Hettie tells the caller to ring 112 or 999 and alerts your on-call team at the same time. For a doctor overnight in County Leitrim, the co-op is Nowdoc; advice about medicines or symptoms is for a clinician, and Hettie does not give it.
Yes. Hettie works from the rota and the branch rules you give it, so one after-hours number can serve every branch your agency runs in the county; so far Carrick-on-Shannon is the only town in County Leitrim with its own page, linked from here. Pricing is the same in every county: After-hours Coverage is €2 per active patient per month, or €99 a month for an agency with up to 50 active patients, with no setup fee and no contract.
A short chat about how your service runs, and a walk through what Hettie would have picked up from your clients last week.
Request a demoFor home care providers and hospices in Ireland. Early access is open.
Hettie asks one question to clarify and no more. The nurse on call decides what happens next. The 112 and 999 line is fixed safety wording your agency approves.
I had a bit of a fall in the bathroom last night... My hip is a bit sore.
Good morning. Here's what happened since the office closed.
Answered by Hettie: 6 questions about visit times, 3 "is my carer still coming", 2 messages for the office. See all calls
Every call is transcribed and written up. Recordings are kept only where the client has consented and your service has turned recording on.
Example. Fictional agency and people.