After-hours phone cover for home care in Dublin.

Hettie works for the provider. The HSE office is the one that approves and commissions home support hours; your agency delivers them. The HSE home support offices that serve the area are Dublin North Central and North West (Unit 4 and 5, Nexus Building, Block 6A, Blanchardstown Corporate Park, Dublin 15 D15 CF9K, telephone 01 778 5602 ; 01 897 5170); Dublin South East (Vergemount Hall, Clonskeagh, Dublin 6 D06 EY15, telephone 01 268 0570); Dun Laoghaire (Local Health Office, Tivoli Road, Dun Laoghaire A96 DK64, telephone 01 236 5200); Dublin North (Unit 100, Lakeshore Drive, Airside Business Park, Swords K67 R8X2, telephone 01 895 3740 ; 01 895 3753); Dublin South City, South West and West (also Kildare and West Wicklow) (Junction House, Kilnamanagh-Tymon Primary Care Centre, Airton Road, Tallaght D24 CF75, telephone 01 921 4718). Hettie does not take referrals from the office or change what it commissions. It answers your line out of hours, makes welcome and satisfaction calls to your clients, and writes up every call so you have a record to show the HSE or HIQA.

None directly: Hettie is not connected to hospital systems. Post-discharge calls go to your own clients, from the list you give it. The acute hospitals nearest the area on the HSE list are St James's Hospital Dublin, Mater Misericordiae University Hospital, Beaumont Hospital, Tallaght University Hospital, St Vincent's University Hospital and Connolly Hospital Blanchardstown, so those are the discharges an agency here is most likely to see. When a client comes home from one of them, you add them to the Post-Discharge Follow-up programme (€3 per active patient per month), and Hettie rings in the days that follow and flags to your coordinator anything that has slipped.

Hettie answers first, in your agency's name, and says it is an automated assistant. Four escalation levels decide what happens next. Information and attention go into your morning summary. Urgent and emergency reach a person at minute 0: an urgent call is transferred live to your on-call nurse or manager, and for an emergency Hettie tells the caller to ring 112 or 999 and alerts your on-call team at the same time. The person who picks up is someone on your own rota. Dubdoc is the out-of-hours GP service for the area if the caller needs a doctor, and Hettie does not give medical advice.

Hettie's Care Centre is designed to go live in 24 hours once the data processing agreement is signed. You hold a kick-off call about branches, on-call rota and what counts as urgent, send a spreadsheet of clients and numbers, run test calls with your team, then forward your after-hours line. There is no setup fee and no integration is needed to start. Early access is open to providers in Ireland, so ask about the pilot when you request a demo.

Client details, transcripts and call write-ups are stored and processed in the European Union. Health data is special category data under Article 9 of the GDPR, and Hettie acts as your processor under a signed data processing agreement. We say the EU because that is what we can state today. Ask us about the hosting location when you request a demo.