For home care providers in County Galway: after-hours phone cover from Hettie, with your line answered every night and urgent and emergency calls reaching a person at minute 0.
County Galway had 42,886 residents aged 65 and over at Census 2022, up 22.9% on 2016 (34,906 then). That is 15.4% of the 277,737 people living in the county, and the rise is close to the national rise of 22%. By the speed of growth in people aged 65 and over, County Galway comes 10th among the 26 counties. Across the county, 10,297 older people live alone, 25.8% of the age group in private households (in line with the national 25.9%). The Gaeltacht areas of County Galway (Conamara and the Aran Islands) are worth a mention: if your clients there speak Irish, raise it with us at the demo.
On the HSE map, County Galway is part of HSE West and North West and the Galway and Roscommon Integrated Health Area. Home support hours are commissioned through the Galway home support office (2nd Floor, La Nua, Ballybane, Galway H91 VE03, telephone 091 748 474). At night the out-of-hours GP service is Westdoc.
Our research lists 20 home care provider offices in County Galway, from 20 names. HSE-approved names on the list include Dovida, Bluebird Care, Caremark, Comfort Keepers, Right at Home, Irish Home Care, MyHomecare.ie and Platinum Home Care. On the HSE hospital list, the acute sites for County Galway are University Hospital Galway, Merlin Park University Hospital and Portiuncula University Hospital. Palliative care in the county is provided by Galway Hospice Foundation and Galway Community Specialist Palliative Care Team.
Five towns in the county have a page of their own below, the largest being Galway with 85,910 people. An agency that serves several of them can use one after-hours number and one set of escalation rules for every branch.
Sources: CSO, age by county and city (FY006B); CSO, over-65s living alone (FY010B); HSE health regions; HSE hospital list; HSE home support listing, Galway; Palliative care listing: Galway Hospice Foundation; Palliative care listing: Galway Community Specialist Palliative Care Team; Out-of-hours GP co-op: Westdoc; provider counts from HSE: choosing an approved provider; HCCI Find Care Near Me (Hettie research, 14 to 15 October 2026, not an official register; the providers named have no relationship with Hettie). Checked 16 October 2026.
Each page pulls together the local figures for one settlement: older population, nearest hospitals, HSE office and out-of-hours GP cover.
Five modules across the care journey. Start with the after-hours line and add the rest when you are ready.
Every call to your office answered in your agency's name, with urgent and emergency calls put through to a person at minute 0.
€2 per active patient per month; up to 50 patients for €99 a month
Read more about After-hours CoverageNew clients, their families and your care team ready for a good first visit, before anyone knocks on the door.
Included in the During care package
Read more about Welcome CallsRegular check-ins with everyone on your books, so unhappiness reaches you while there is still time to put it right.
Included in the During care package
Read more about Patient SatisfactionTomorrow's visits confirmed and timing passed on in both directions, so clients know when their carer is coming.
Included in the During care package
Read more about Visit CoordinationCalls after a package ends or a hospital stay, to hear early when things start to slip.
€3 per active patient per month, 8 completed calls per patient included
Read more about Post-Discharge Follow-upNo setup fee, no contract, and a €99 Starter for agencies with up to 50 active patients. Full terms on the pricing page. Hospices have their own page: Hettie for hospices.
people aged 65 and over in County Galway at Census 2022, up 22.9% on 2016
home care provider offices in County Galway on Hettie's October 2026 list, from 20 names
people receiving HSE home support at the end of 2025
Also nationally: 5,286 people assessed for home support and waiting for a carer in May 2026, and 22% growth in people aged 65 and over between 2016 and 2022. Sources: HSE reply to PQ 5691/26, 6 Feb 2026; HSE reply to PQ 54735/26, 24 Jul 2026; CSO Census 2022, Population Changes; county figure calculated from CSO Census 2022, table FY006B; provider count from HSE: choosing an approved provider; HCCI Find Care Near Me.
Hettie belongs to the provider side. The offices commission the hours and you deliver them; Hettie does not take referrals from the offices or change what they commission. The HSE Home Support Office for the county is Galway, at 2nd Floor, La Nua, Ballybane, Galway H91 VE03, telephone 091 748 474 or 091 546 062 or 091 546 353; Hettie answers your line out of hours, rings your clients for welcome and satisfaction calls, and writes up each call, which gives you a record to show the HSE or HIQA.
The first voice a caller hears is Hettie, speaking in your agency's name and saying it is an automated assistant; calls that only need information or attention wait in your morning summary. At minute 0 an urgent call is transferred live to your on-call nurse or manager. In an emergency Hettie tells the caller to ring 112 or 999 and alerts your on-call team at the same moment. For a doctor overnight in County Galway, the co-op is Westdoc; advice about medicines or symptoms is for a clinician, and Hettie does not give it.
Yes. You give Hettie the rota and the rules for each branch, and one number can then serve every branch in the county; five towns in County Galway have local pages linked from here: Galway, Tuam, Ballinasloe, Loughrea and Oranmore. Pricing is the same in every county: After-hours Coverage is €2 per active patient per month, or €99 a month for an agency with up to 50 active patients, with no setup fee and no contract.
A short chat about how your service runs, and a walk through what Hettie would have picked up from your clients last week.
Request a demoFor home care providers and hospices in Ireland. Early access is open.
Hettie asks one question to clarify and no more. The nurse on call decides what happens next. The 112 and 999 line is fixed safety wording your agency approves.
I had a bit of a fall in the bathroom last night... My hip is a bit sore.
Good morning. Here's what happened since the office closed.
Answered by Hettie: 6 questions about visit times, 3 "is my carer still coming", 2 messages for the office. See all calls
Every call is transcribed and written up. Recordings are kept only where the client has consented and your service has turned recording on.
Example. Fictional agency and people.